Refund policy

All of our coats are made to order based on your child's original artwork. Because each item is custom produced, our return and refund terms differ from ready-made products.

1. Cancellation Before Production
You may cancel your order free of charge before the design preview is approved and production begins. Once the preview is confirmed and production starts, the order cannot be cancelled.

2. No Returns After Shipment
Custom-printed and made-to-order items cannot be returned or exchanged after shipment, as the garment was produced exclusively for you and cannot be resold.

3. Size & Artwork Confirmation
Please carefully check the size, artwork, and design details on the digital preview before approval. We are not responsible for size mismatch or artwork errors caused by customer-confirmed details.

4. Defective Items
If your item arrives with a genuine manufacturing defect (such as a production error, damaged print, or material fault), please contact us within 7 days of delivery with clear photos or videos. We will review the case and offer a repair, remake, or refund at our discretion.

5. Return Shipping Costs
For approved defective returns, return shipping costs will be handled according to the specific case. Customers are responsible for return shipping costs for any non-defective requests.

6. Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days after we receive and inspect the returned item.