Shipping policy

1. Processing Time
After your artwork is approved, production takes approximately 15–20 business days. Remote countries and regions may require more than 30 business days. Your order will be dispatched only after production is complete.

2. Estimated Delivery Time by Region
- Southeast Asia: 5–12 business days
- North America (United States, Canada): 8–15 business days
- Europe: 10–18 business days
- Australia & New Zealand: 10–18 business days
- South America: 20–35 business days (customs clearance may cause delays)
- Africa: 20–40 business days; inland countries may take 30–50 business days

3. Tracking
Every order is shipped with a trackable service. You will receive a tracking number once the parcel leaves our facility.

4. Customs, Duties & Taxes
Import duties, taxes, and customs clearance fees in the destination country are the buyer's responsibility. We do not control these charges and cannot predict their amount.

5. Delays
Delivery times may be extended due to customs inspection, weather, holidays, peak season, or local logistics conditions. These delays are outside our control.

6. Shipping Address
Please provide a complete and accurate shipping address at checkout. We are not responsible for lost or delayed packages caused by an incorrect or incomplete address.